Most businesses nowadays have their very own website. Business websites help customers find the business and find out about the services it provides, and so are therefore one of the most effective marketing tools a business might have. Online reservation systems take this to another level, allowing customers to book 24/7 on the internet.
When looking for services the majority of us like to check out a few different businesses before deciding which one to book with. Allowing online reservations on your own website greatly increases the chances of a customer booking together with your company, instead of the next business that shows up on Google which does allow online bookings.
You don’t have to be an IT wiz to use an online reservation system. Online booking systems can be surprisingly an easy task to setup, install, and use because of today’s generation of online web-based booking software.
For an online reservation system to work it requires some details about your business and the service it offers. Firstly, it needs to learn the what services your customers can book including pricing details, and any other information you wish to show your visitors when they’re choosing a service to book. An excellent system offers you a good way of defining your services. When a customer makes a reservation they’ll firstly pick the service they want to book.
Secondly, your web booking system will ask you to enter information on your staff or resources. Staff/resources are what provide those services. For instance, John Citizen may provide services A,B, and C, while Mary Smith might provide services A,B and E. The system will prevent double bookings with this particular information, while still allowing your customer to book a service if there’s a staff/resource available for the chosen time slot.
It is important that the booking system you choose lets you specify the times and times your staff/resources are for sale to booking, and it also needs to enable you to over-ride the default working days/times if needed. Your staff may go on holidays, or take a half day off here and there, so you’ll want your booking calendar to reflect this preventing your customers to book an employee member that’s not available.
Once these details have been entered in to the reservation system you’ll then have to plug it into your site. That is done by copying and pasting some Html page directly into your site. Once your done you’re good to go, and your business and customers can start benefitting from online reservations.